Care Instructions
How do I use the crown/functions?
To set the time, gently pull the crown out to the first or second position and rotate until the correct time is displayed. For automatic watches, wearing the watch daily keeps it wound through natural motion. If the watch stops, simply shake it gently or rotate the crown to manually wind it before setting the time again.
Position 1 — Pushed in (normal):
The watch runs normally. On automatic watches, you can also wind it manually by rotating the crown in this position.
Position 2 — Pulled out halfway:
On watches with a date display, rotating the crown in this position changes the date.
Position 3 — Pulled out fully:
Rotating the crown in this position sets the time (hours and minutes).
Do you have a warranty?
Yes, all Mark Fairwhale timepieces come with a manufacturer's warranty covering defects in materials and workmanship. Please note that water damage is not covered under warranty. We strongly recommend avoiding immersion in water, swimming, or showering while wearing your watch to preserve its condition and longevity.
How do I take care of my watch?
Wipe your watch regularly with a soft dry cloth to remove dust and fingerprints. For metal bracelets, a slightly damp cloth can be used. Avoid contact with perfume, cleaning products, and harsh chemicals as these can damage the case and strap over time. Store in a cool, dry place when not in use.
Do you create custom pieces?
We're not able to build custom pieces at this time.
Shipping & Returns
International Shipping
We are happy to announce we officially ship internationally! All orders are dispatched from our US warehouse within 2 - 3 business days.
Order tracking
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one 72hrs after placing your order.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
Sourcing & Materials
Sustainable sourcing
We are committed to quality products that are manufactured ethically and sustainably. All of our pieces are traceable throughout the supply chain. We strive to ensure our products contribute to the well-being of people and planet, and our efforts put us on track towards a brighter future.
Ethical labor
At Mark Fairwhale, we believe that quality starts with the people behind the product. Every timepiece in our collection is assembled with care and precision, by skilled craftspeople who take pride in their work. We are committed to fair and responsible manufacturing — because a watch built with integrity is one you can wear with pride.
Transparent values
We hold true to to who we are. We believe in equality and justice for all, and those beliefs permeate the work that we do and the watches we make. Everything we do stands for our values and we try to think, speak, and act in a framework of positive change. Cast out your voice and make a difference.
SECURE CHECKOUT
Every order is protected and fully tracked
WORLDWIDE SHIPPING
Delivered to your door, anywhere in the world
PREMIUM QUALITY
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DEDICATED SUPPORT
Have questions? Get in touch with us at any time. We're here every step of the way